Privacy Policy

Privacy Policy for CrossFit Wollongong

Effective Date: April 1st 2025

At CrossFit Wollongong ("we", "our", "us"), we are committed to protecting the privacy and security of our members’ personal and financial information. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services or visit our premises.

1. Information We Collect

We collect the following types of information from our members:

Personal Information:

  • Full name

  • Date of birth

  • Contact details (email address, phone number, home address)

  • Emergency contact information

  • Health and fitness information (for training or class participation)

Financial Information:

  • Credit/debit card details

  • Bank account information (for direct debits)

  • Billing and payment history

Other Information:

  • Photos or CCTV footage for security purposes

  • Membership preferences and attendance records

2. How We Use Your Information

We use your information to:

  • Manage your gym membership

  • Process payments and billing

  • Contact you regarding your account or membership

  • Provide personalized fitness services or classes

  • Ensure safety and security within our premises

  • Comply with legal obligations

3. How We Store and Protect Your Data

Your data is stored securely using encrypted digital systems. We implement appropriate physical, technical, and administrative safeguards to protect against unauthorized access, disclosure, or misuse.

Financial data is processed via secure, PCI-compliant payment processors. We do not store your full payment details unless required for recurring billing, and even then, it's stored in encrypted form.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Payment processors

  • IT service providers (for managing software systems)

  • Legal authorities (if required by law)

All third parties are bound by strict confidentiality and data protection agreements.

5. Your Rights

You have the right to:

  • Access the information we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your personal data (where applicable)

  • Withdraw consent for marketing communications

To exercise these rights, contact us at: [Insert Contact Email or Phone]

6. Data Retention

We retain personal and financial data only as long as necessary for membership management, legal compliance, and financial reporting. When no longer needed, your data is securely deleted or anonymized.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in-gym and on our website with an updated effective date.

8. Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact:

Kobi

Mobile: 0466 171 552

Email: kobi@crossfitwollongong.com.au